HORRIBLE
Overall Score: 1.25

I really don’t know where to begin describing my experience at the Holiday Inn in Downtown Alexandria. It is extremely difficult for me to summarize an experience this aweful, but I will try. The customer service, if I can even call it that, was the worst I have ever had the displeasure of dealing with. Diane at the front desk was rude, unapologetic, and condescending. She was like this to just about everyone I spoke with in the same wedding party as myself. I don’t see how she still has a job. The hotel completely messed up my reservation. They were not apologetic or helpful in the least. Every time I asked for a manager’s assistance, they were always conveniently “not available”. This hotel has two elevators. One does not work at all and the other takes 10-15 minutes to reach your floor after pressing the button. My room was old and dirty. My allergies, which usually don’t act up, immediately began to after spending 10 minutes or so in my room. If you are visiting Alexandria and need to stay downtown, there are many more hotels to choose from 5 minutes away on I-49 North. The only redeeming quality of this hotel was the free wireless internet, but you will be able to find this just about anywhere. If you are considering the Holiday Inn in Downtown Alexandria as a hotel option, I highly advise staying elsewhere. You will regret it if you don’t.

Submitted by: benjamin rush    Date of Stay: 5/31-6/2

Overall Score: 5

Everthing was wonderful.

Submitted by:    Date of Stay: 4/25/06