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HOTEL MEMBER TESTIMONIALS |
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Please read the following comments: |
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FAIRMONT HOTELS & RESORTS
Jens Thraenhart – Director, Internet Strategy |
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Was joining HotelRooms.com a
positive experience for Fairmont Hotels & Resorts? |
| Joining HotelRooms.com has been
quite positive. It is important for the Fairmont brand to be represented on web
sites that attract our target audience and HotelRooms.com meets that objective.
Furthermore, under their business model, users are linked through to our branded
site, which complements our primary online strategy. Having a user arrive on
www.fairmont.com allows the guest to see our product in a format that we’re
comfortable with. It also exposes them to our unique online experience, which
hopefully leads to increased brand awareness and increased bookings. This
ultimately leads to customer retention and loyalty to Fairmont Hotels & Resorts. |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
| Working with Avi and his team has
been quite enjoyable and effortless. |
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Is HotelRooms.com a cost-effective
distribution channel for your properties? |
| Every site that directs relevant
traffic to Fairmont.com in a cost-effective manner is attractive to us. We
generally prefer to work with companies that offer performance-based business
models; however, the annual subscription fee for placement on HotelRooms.com was
reasonable enough to make an exception. Based on the traffic generated, the site
is quite competitive with other performance-based opportunities. |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
| The HotelRooms.com team has been
very professional, responsive and pleasant to work with. We were particularly
impressed with the Fairmont banners and other creative that they developed
during the set-up phase. When dealing with third parties, branding and
appropriate positioning is also a concern but their team delivered a product
that speaks to the luxury experience that Fairmont provides. To sum up the
experience, building your hotel profiles takes a little bit of time; however,
the extra time that is needed to pull the appropriate information together is
worth the investment and their team is ready and willing to help wherever they
can. |
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How would you rate the customer
service response time for updates or changes that are requested? (Modifying
hotel listings, descriptions, URL addresses, hotel specials, etc…) |
| Since the planning prior to
go-live was well thought out, there has been few amendments required; however,
whenever changes are communicated they get executed in a very timely manner. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
| We would recommend HotelRooms.com
to other hotels without hesitation. If reservation fulfillment through your own
site is a priority HotelRooms.com can help support that goal. We believe that
participation leads to improvements in online brand awareness. |
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MORGANS HOTEL GROUP
Michael Davis - Director of Internet Strategy & Design |
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New York - Morgans Hotel / Royalton Hotel / Hudson Hotel
Los Angeles - Mondrian Hotel
Miami - Delano Hotel
San Francisco - Clift Hotel
London - Sanderson Hotel / St
Martins Lane Hotel |
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Was joining HotelRooms.com a
positive experience for Morgans Hotel Group? |
| Yes. It was easy and their
customer service was great. The entire process was one of the smoothest I have
experienced. |
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Did you experience a noticeable
increase in web traffic on a per-property basis from HotelRooms.com? |
| Yes and since we we're able to
group our hotels by brand, it helped communicate our total offering to potential
guests. |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
| Customer service is great and
there are no "mysteries" that often occur with third-party sites. All the data
and presentation is clear and accessible. |
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Is HotelRooms.com a cost-effective
distribution channel for your properties? |
| Absolutely - no hidden fees and
it drives good traffic to our branded website. Excellent lead generator. |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
| Very - implementation went
smoothly and addressed some specific concerns/directions we had without any
fuss. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
| Most definitely - just not to my
competitors! |
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AFFINIA
HOTELS
Alex Zesch - Director of Interactive Marketing
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Was joining HotelRooms.com a
positive experience? |
| Excellent. We get significantly
more traffic than was predicted by our account rep. |
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Did you experience a noticeable
increase in web traffic on a per-property basis from HotelRooms.com? |
| Indeed, the traffic we are
receiving from HotelRooms.com has increased. Only the big four portals and
travelzoo.com drive more traffic than hotelrooms.com. |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
| We didn’t have to do anything.
They are phenomenal. They lifted all the images from our site and design the
interface to represent our brand quite favorably. |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
| HotelRooms.com customer service
absolutely exceeds my expectations for service, reporting and performance. |
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Is HotelRooms.com a cost-effective
distribution channel for your properties?
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| The traffic is significant. We
are working on building some tracking so that we can measure and report this
ROI. We feel it will be much easier to get the funding next time around when we
tell this story. |
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How would you rate the customer
service response time for updates or changes that are requested? (Modifying
hotel listings, descriptions, URL addresses, hotel specials, etc…) |
| They are always waiting for us.
We can’t keep up with their proactive approach to customer service. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
Absolutely!
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CONRAD HOTELS - SOUTHEAST ASIA AND THE MIDDLE
EAST
Martijn Koelman - Director of Revenue Management
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Was joining HotelRooms.com a
positive experience? |
| A very positive experience, it
gave us a boost in hits on our site the moment we signed up. |
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Did you experience a noticeable
increase in web traffic on a per-property basis from HotelRooms.com? |
| Depending on the destination and
the period of the year there were significant changes |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
| Easy to subscribe, Hotelrooms.com
takes control of the subscription process with the hotels, good partner |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
| Hotelrooms.com is quick and
efficient |
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Is HotelRooms.com a cost-effective
distribution channel for your properties?
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| Hotelrooms.com charges very
little costs for the service they provide. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
| I would! |
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VINCCI HOTELS
Elga Castro - Revenue Dpt
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Was joining HotelRooms.com a
positive experience? |
| Indeed; we immediately noticed an
increase in traffic through our own website, which was one of our short-term
objectives, as this channel was being jeopardized by the increasing business
driven from other third party websites and affiliates. |
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How would you rate the customer
service response time for updates or changes that are requested? (Modifying
hotel listings, descriptions, URL addresses, hotel specials, etc…) |
| Very efficient and responsive. |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
| The set up for all of our main
properties has always been dealt with promptly and efficently and the
implementation becomes extremely easy and smooth. |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
| Easy trackable activity
throughout the booking process, by which we can observe the highlights and
shortfalls of our website (hits, reservations completed, overall traffic,
potential lost business, etc), effective SEO or placement strategies and
marketing campaigns and and overall increase of direct reservations, placing our
site within the top three online booking channels for our business. Competitive
rates compared to other travel sites.
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Is HotelRooms.com a cost-effective
distribution channel for your properties?
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| The cost per click has proven to
fall compared to other means of PPC and SEO campaigns, particularly in US hence
showing the effectiveness in cost. As a small hotel chain bidding for the same
spots becomes increasingly difficult due to our limited budget, so ensuring
optimum positioning becomes a challenge when not utilizing resources like
Hotelrooms.com |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
Yes, whenever driving business
through their own website or channels is a paramount sales and marketing
strategy. With the current trends in online business, being able to optimize
your revenues and budgets with the appropriate tools and external services
becomes the main objective of small hotel businesses, especially when
competition with the larger international hotel and third party groups becomes
so tough.
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TOKYU HOTELS
Michael Miyauchi, Manager, Marketing Strategy & Planning |
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Was joining HotelRooms.com a
positive experience? |
Yes, it was. I am really glad that I was able to make the decision to put our 3 hotels on hotelrooms.com.
はい、３つのホテルをホテルルームズドットコムに掲載する決定ができたことは本当に良かった。 |
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Did you experience a noticeable increase in web traffic on a per-property basis from HotelRooms.com? |
We sure did, especially at our Nagoya property, the page view went up almost double in 2 month
本当に増えました、特に名古屋のホテルは 2 ヶ月のうちに 2
倍近くのページビューに増えました |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
We only had 3 of our hotels into Hotelrooms.com, so it was not that hard, but if we have more, it might be.
昨年掲載できたのは3つのホテルのみであったので、難しいことはなかったが、より多くのホテルとなると難しい部分もあるやも。 |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
We still believe that it is still too early to expect the effect that much. We need more time.
まだ効果を計るには時期尚早と考える。今しばらく経過を見届けたい。 |
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Is HotelRooms.com a cost-effective
distribution channel for your properties?
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Again, it is too early to say. We were lucky that we were able to collect the budget for the first time last year.
昨年掲載できたのは3つのホテルのみであったので、難しいことはなかったが、より多くのホテルとなると難しい部分もあるやも。 |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
| No, We want to have this as our secret tool. (Joke) |
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いいえ、独り占めしていたいです。（笑） |
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RED LION HOTELS
Barry Hughes, Vice-President of Distribution and Marketing Services |
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"We initially enrolled a subset of our hotels in
the HotelRooms.com
membership program to test the impact of their booking model on our branded Web
site production. The results were immediate. Almost overnight, they became one
of our top search link referrals. As a result, we are excited to enroll the
entire chain in their program and look forward to continual success."
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HOTELHOSTS INVESTMENT GROUP
Sumedha Garud - Internet Marketing Director |
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Vagabond Inns Hotel Circle - San Diego, California
Vagabond Inn Santa Clara - Santa Clara, California
Howard Johnson - San Francisco California (South)
Pacific Inn Hotel and Suites - San Diego, California |
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Was joining HotelRooms.com a
positive experience for HotelHosts Investment Group? |
| Yes, our experience with
HotelRooms.com has been extremely positive! We are very pleased with the
consistently high traffic volume from the listings, and appreciate their
friendly and responsive customer service. |
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Did you experience a noticeable
increase in web traffic on a per-property basis from HotelRooms.com? |
| We are thrilled with the results
of our listings through HotelRooms.com – they bring us thousands of visits
monthly! |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com?
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| HotelRooms.com was the easiest
listing for us to set up online! They did the work for us, taking the necessary
information right off of our own websites. We were able to get all of our hotels
listed quickly and effortlessly. |
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How would you rate the customer
service response time for updates or changes that are requested? (Modifying
hotel listings, descriptions, URL addresses, hotel specials, etc…) |
| HotelRooms.com was very
responsive to our need to implement a URL tracking system for our listings. They
really went the extra mile to help us, and the turnaround time for our request
was excellent. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
| Yes, I most certainly would --
except not to our competitors! |
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STANFORD HOTELS CORPORATION
Ray White, Manager / eCommerce Sales
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Was joining HotelRooms.com a
positive experience for US Franchise Systems? |
| Yes! Very friendly and
accommodating staff. |
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Did you experience a noticeable
increase in web traffic on a per-property basis from HotelRooms.com? |
| Yes, about a 12% jump in a 30-day
period and the about 2% increase per month… |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
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Best to date, Customer service
is highly responsive, Reporting is on time and accurate. |
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Is HotelRooms.com a cost-effective
distribution channel for your properties? |
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Yes, Cost of program is
estimated to be 6.2% of Total Annual revenues. Actually it’s only 10 months not
twelve. |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
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Easiest and most efficient
program in comparison to others we have tried. |
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How would you rate the customer
service response time for updates or changes that are requested? (Modifying
hotel listings, descriptions, URL addresses, hotel specials, etc…) |
| Most updates were completed by
end of day or faster. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
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Absolutely!
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US FRANCHISE SYSTEMS, INC.
Allison Solomon - Director of Electronic Marketing |
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Was joining HotelRooms.com a
positive experience for US Franchise Systems? |
| We have been endorsing
HotelRooms.com to our franchised hotels for over one year now and have had very
good results with driving traffic to our web sites. The staff at HotelRooms.com
is always willing to go the extra mile to provide our hotels with whatever they
need. |
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Did you experience a noticeable
increase in web traffic on a per-property basis from HotelRooms.com? |
| Unfortunately we are unable to
track traffic for specific hotels as our web pages are dynamically generated.
However, HotelRooms.com is our 12th largest referring site for the Microtel
brand. |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
| I have always found it easy to
reach a ‘live body’ at HotelRooms.com something I can not say for some of the
other travel web sites. |
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Is HotelRooms.com a cost-effective
distribution channel for your properties? |
| Yes! Our per month fee works out
to be lower than most of our CPM’s on other web sites and we’re capturing
individuals who are looking to book and directing them to our site. |
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Was it easy or difficult to
implement all of your properties into HotelRooms.com? |
| Because we are franchise owned
and operated, we have not mandated participation in HotelRooms.com. However, the
program has been well received by many of our hotels and reportedly
implementation has been smooth and problem free. |
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How would you rate the customer
service response time for updates or changes that are requested? (Modifying
hotel listings, descriptions, URL addresses, hotel specials, etc…) |
| Unfortunately, I can not rate
this as each hotel deals directly with HotelRooms.com. However, my experiences
from a corporate level have been positive and all requests have always been
responded to quickly. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
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Yes I would recommend that any hotel in a major market participate in
HotelRooms.com. |
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Hawthorn Suites LTD. Santa
Clara/Silicon Valley
Zulema Romero - GM / Chief Financial Officer |
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Was joining HotelRooms.com a
positive experience for your property? |
| Yes, Cathy was extremely helpful
and she always went beyond her duty to fulfill any need or answer any question
we had. She has always been incredibly patient, and has proved to Hawthorn Santa
Clara that she is truly interested in the success of our hotels web traffic. |
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Did you experience a noticeable
increase in web traffic to your website from HotelRooms.com? |
| Yes, since April of 2004 we have
noticed an increase in web traffic and it is in part a direct result of
Hotelrooms.com. |
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How does our service compare to
other travel sites? (Customer service, effectiveness, performance, etc.) |
| I have never had a problem
getting in touch with a “live person” through their customer service line. All
of our questions have been answered in a timely manner. |
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Is HotelRooms.com a cost-effective
distribution channel for your property? |
| Definitely. They offer tremendous
value in comparison to the cost of their service. Hotelrooms.com does not charge
hidden fees, and it exposes our property to individuals who are ready to book
with us. |
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Was it easy or difficult to
implement your property into HotelRooms.com? |
| Yes! Cathy made the process quick
and easy. All she needed were a few pieces of information and we were ready to
go. We began receiving referrals almost immediately. |
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How would you rate the customer
service response time for updates or changes that are requested? (Modifying
hotel listings, descriptions, URL addresses, hotel specials, etc…) |
| I have not yet experienced this.
We have not recently made any changes, but Cathy has always been quick to answer
any questions or address any concerns we have had. |
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Would you recommend this service
to other hotels, resorts, casinos, etc.?? |
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Yes, you cannot beat the value you receive for the cost of the service. You have
nothing to lose and everything to gain from their service. |
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